Users can report faults through the APP or via official technical support, and after-sales personnel will remotely analyze the issue...

SUNPURA currently only offers free replacement services in the country of sale or designated regions. International repairs may be at...

For devices purchased through authorized distributors, users must first contact the distributor to request warranty coverage. If the distributor is...

Generally, the warranty period for parts or new products replaced during the warranty period is the remaining warranty period of...

Manufacturer warranties do not cover natural disasters (e.g., lightning, floods) or accidental human damage (e.g., drops, liquid intrusion). Such cases...

If the device fails outside the warranty period, users can choose to pay for repairs or replacement parts. You can...

Sunpura provides free logistics services for exchanges due to product quality issues. Please get in touch with the after-sales service for specific...

When applying for warranty service, prepare the purchase proof, device model, serial number, and a description of the issue, and...

The Sunpura balcony energy storage system has a 10-year warranty, which covers quality issues with batteries, inverters, and major electrical...