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Hardware Issues

Is a significant decrease in battery capacity a malfunction?
November 19, 2025
As the battery ages, its capacity gradually decreases, which is a normal chemical degradation process; however, if the capacity declines...
Will damage to the battery casing affect safety?
November 19, 2025
If the battery casing is cracked or damaged, it may compromise the safety of the internal cells, increasing the risk...
What should I do if the device is overheating?
November 19, 2025
Storage systems generate some heat during operation, but if the device becomes excessively hot, it may be caused by overload,...
Will partial damage or cracking of a photovoltaic panel affect the entire energy storage system?
November 19, 2025
If a photovoltaic panel has cracks or partial damage, it may reduce power generation, and the inverter may trigger protection...
Is it normal for battery charging or discharging efficiency to decrease in low-temperature environments?
November 19, 2025
In low-temperature environments, the chemical reaction rate within the storage battery decreases, so a reduction in charging and discharging efficiency...
What should I do if the battery SOC displayed is abnormal?
November 19, 2025
If the battery shows an abnormal state of charge (SOC) during charging or discharging, such as inaccurate readings or large...
Why did the inverter suddenly stop working?
November 19, 2025
An inverter that suddenly stops working is usually caused by overload, overheating, or abnormal input voltage; therefore, you should check...
The device makes unusual noises or vibrates during operation. Is this normal?
November 19, 2025
During normal operation, the device may produce slight noise from the cooling fan or minor vibrations. Still, if you notice...
Why is the battery charging speed noticeably slower?
November 19, 2025
A noticeable decrease in charging speed is usually caused by insufficient input power or excessive ambient temperature; therefore, we recommend...
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